Virtualization
Software Development
Requirements Analysis
Business Process
Re-engineering and Knowledge Management
Systems Integration/Engineering
Independent Verification and Validation
Training Development and Delivery
Program/Project Management

CORE BUSINESS

Training Development and Delivery

Knowledge Link has the experience and the tools to provide cost-effective training and documentation for new systems development projects. 

Using industry-standard Instructional Systems Design (ISD) methodology, we provide:

  • User assessment

  • Training conducted in classrooms, online, and in executive sessions

  • Post-training outcomes evaluation. 

Knowledge Link applies ISD in an iterative fashion. Knowledge is transferred early and often in the software development lifecycle.  Knowledge Link workplace learning professionals embed performance-based learning objectives so that metric data can be evaluated on an ongoing basis in instructor-led training, online training, and the use of training materials.  During the training planning process, Knowledge Link is capable of streamlining transfer processes between the training enterprise and the help desk function. 

Training normally seeks to ensure that users have a fundamental understanding of concepts needed to use the system and on-line, just-in-time help and documentation to deal with problems that arise in using the new system.  A help desk that users can call to get answers to specific problems is sometimes needed for a period of time.

Knowledge Link engages its workplace learning professionals early in the software development lifecycle so that they can apply training assessment tools in addressing client fears and assumptions in regard to the “right amount” of training needed. 

Functional specifications often address how an application should be “intuitive” without the need for training, without taking into consideration that not all end-users may be computer literate.  Knowledge Link consistently educates clients in understanding how to design, develop, and deliver cost-effective just-in-time training solutions that range from mentoring and instructor-led training to online learning and the use of job aids.

The successful implementation of a computer system relies on an effective performance-based training program.  Knowledge Link applies instructional design, project management, and subject-matter expertise to understand how new computer tools can be transitioned into a user environment without the loss of productivity and with the easiest possible learning curve.